Apple Products and Services Addendum 1

The State of Vermont seeks a vendor to supply a comprehensive portfolio of Apple hardware, accessories, warranties, and authorized repair services for its agencies. The contract will run for five years, with annual price‑adjustment windows and quarterly sales reporting requirements. The vendor must maintain robust inventory levels to enable 1‑2 day order fulfillment, provide dedicated Vermont‑based account management, meet stringent security and environmental standards, and adhere to strict response‑time metrics for support inquiries. • Supply of iPads, Mac laptops, desktops, Apple‑branded and compatible third‑party accessories (excluding iPhones and wearables). • Provision of AppleCare, AppleCare+, and authorized repair services with defined rate schedules. • Immediate inventory access for 1‑2 day fulfillment, F.O.B. delivery, no extra shipping charges. • Dedicated account representatives with 3‑hour acknowledgement and 6‑hour full‑response times, plus quarterly sales reporting. • Compliance with Vermont cyber‑security (NIST 800‑53), environmental (recycled content, mercury) and public‑records requirements; preference given to Vermont‑resident bidders.