260000000110 Bridges Correspondence Engine Software RFP

The State of Michigan is seeking a vendor to provide a Correspondence Engine software solution for the Michigan Department of Health and Human Services (MDHHS) Eligibility Customer Communications Management (CCM). The solution should be able to generate and send correspondence to clients, and should have the ability to integrate with other systems. The vendor should have experience in implementing large-scale CCM software solutions for health and human services with eligibility program requirements. The contract will be for a certain period, and the vendor will be required to provide a detailed transition-in and transition-out plan. Key features of the solution should include: • Ability to generate and send correspondence to clients • Ability to integrate with other systems • Experience in implementing large-scale CCM software solutions for health and human services with eligibility program requirements • Ability to provide a detailed transition-in and transition-out plan The evaluation process will be based on factors such as technical criteria, solution requirements, staffing, company background, and pricing. The State reserves the right to modify the solicitation and to reject any or all proposals.