Description
The U.S. Food and Drug Administration (FDA) is seeking a service agreement for a SafePoint Temperature Monitoring System to ensure system reliability, regulatory compliance, and data integrity. The system is used to monitor laboratory equipment, including refrigerators, freezers, incubators, ovens, and water baths. The contract will be for a base year with four option years. The contractor will be required to provide annual calibration and operational verification, preventive maintenance, warranty and technical support, software licensing and maintenance, and other services.
• The contractor must have experience in providing similar services for the same or similar equipment.
• The contractor must have a established supply chain with the OEM for specifications, manuals, bulletins, software and firmware updates, parts, components, subassemblies, and reach-back technical support.
• The contractor must provide sufficient technical information to demonstrate that the proposed service meets all requirements.
• The contractor must have a compensation plan for service employees that is the same as that used for commercial customers.