Description
The Commonwealth of Massachusetts, through its Executive Office of Technology Services and Security, is seeking a commercial SaaS enterprise observability platform (Phase 1) plus professional services to monitor VMware, Microsoft 365, Internet services, and identity services. The solution must integrate with existing OpsRamp and SolarWinds tools, provide synthetic monitoring, role‑based dashboards, and alerting that feeds into ServiceNow. Vendors must be qualified under the statewide ITS‑86 contract, deliver a fixed‑price Phase 1 implementation, and be able to support future phases (2‑5) for expanded infrastructure, network, application performance, and intelligent operations.