Description
The Veterans Affairs (VA) seeks a commercial‑off‑the‑shelf SaaS solution to support its Environmental Management Services (EMS) Unified Platform, providing quality‑assurance inspection capabilities. The award will cover subscription licensing, system administration, data migration of up to two years of historic records, Tier‑II help‑desk support, training, and ongoing maintenance. The contract is a 100 % Service‑Disabled Veteran‑Owned Small Business (SDVOSB) set‑aside with a base year starting 01‑01‑2027 and up to four one‑year options.
• Provide a FedRAMP‑approved SaaS EMS platform with ≥ 99 % availability and multi‑factor authentication.
• Deliver 10 initial user licenses, unlimited site‑license access, and migrate two years of legacy EMS data.
• Offer Tier‑II support (8 am–6 pm PT, M‑F) plus 24/7 crisis support, on‑site classroom training, and quarterly progress reports.