Description
The Veterans Affairs Lebanon VA Medical Center is seeking information from qualified small‑business vendors capable of providing comprehensive maintenance services for its security access‑control and video‑surveillance systems. The effort covers preventive and corrective maintenance, software/firmware updates, cybersecurity compliance, and hardware repair across the main medical center and several affiliated outpatient clinics and facilities throughout Pennsylvania. Respondents must be registered in SAM, and SDVOSB/VOSB firms are given preference, though all qualified small businesses may submit. No price proposals are requested at this stage; the agency will use the responses for market research and to shape a future solicitation.
• Scope includes full‑life‑cycle support for access‑control hardware, IP cameras, NVRs, network switches, UPS units, and related peripherals.
• Required deliverables: maintenance reports, incident logs, software update records, annual system health assessments, and lifecycle/upgrade recommendations.
• Service levels mandate on‑site response within 4 hours for emergencies, 24 hours for high‑priority issues, and 72 hours for routine matters, plus 1‑hour remote assistance.
• Preference given to Service‑Disabled Veteran‑Owned or Veteran‑Owned small businesses; all responders must provide VetCert certification if applicable and list any existing GSA schedule numbers.