Description
Oregon DOT seeks a cloud‑based SaaS IT Service Management (ITSM) platform to replace its legacy BMC Remedy system. The awardee must provide the software, migrate all existing incident, request, and asset data, configure the platform, integrate with Microsoft Entra ID and email, deliver training for administrators and end‑users, and provide five‑year maintenance and operations support. The solution must meet Oregon’s “moderate” NIST 800‑53 security controls, reside within the continental United States, and support up to 250 technician licenses and 5,000 end‑user accounts. Implementation is expected within six months of the notice to proceed, with a contract term extending two years after final acceptance.
• Provide SaaS ITSM platform covering Incident, Request, Hardware & Software Asset Management at go‑live (target Q3 2027).
• Migrate ~500 k incidents, ~16 k service requests, ~10 k assets, and >1 M attachments from BMC Remedy 8.1.02.
• Deliver full implementation services: configuration, SSO (Entra ID), email integration, training, go‑live support, and 5‑year post‑production support.