Request for Information for Tyler Munis on Premises to SaaS Solution

The City of Asheville is gathering market information for a cloud‑based replacement of its on‑premise Tyler Munis system. The RFI covers three independent modernization initiatives: an integrated ERP & HCM platform, a utility billing & meter‑operations Customer Information System, and a broader enterprise financial management suite. Vendors are asked to provide product overviews, implementation approaches, and non‑binding budgetary estimates. The City seeks solutions that can support municipal finance, payroll, human resources, utility billing, advanced metering, and field service automation, with strong security, accessibility, and data‑ownership assurances. • Integrated ERP/HCM SaaS that handles finance, payroll, HR, benefits, recruiting, learning, and analytics. • Utility CIS with AMI integration, billing engine (5,000‑account batch), payment‑portal connectivity (Paymentus, VertexOne‑Watersmart), and mobile field‑service capabilities. • Detailed product descriptions, deployment models, implementation timelines, reference clients, accessibility (ADA), SOC audit reports, AI usage disclosures, and budgetary cost estimates.