Automated and Pre-Paid Parking at the Cruise Terminal

The Maryland Port Administration (MPA) is seeking proposals from qualified Offerors for the provision of automated and prepaid parking services for the MPA Cruise Terminal. The scope of work includes advance and on-site reservations, parking operations, financial management, IT management, and communications and marketing. The contractor must provide all necessary services and equipment to manage parking operations at the cruise terminal. The contract will be for a period of three years with a two-year renewal option. • The contractor must have at least five years of experience in providing parking services to a cruise terminal. • The contractor must provide at least three references stating the experience, scope, dates of performance, contract value, and contract point of contact. • The contractor must provide an account manager as a dedicated point of contact for the MPA. • The contractor must provide online instructions and frequently asked questions responses to customers, as well as clear contact information for the help desk. • The contractor must provide a daily vehicle report, flagging any vehicle that has stayed beyond the timeframe of the cruise booked. • The contractor must provide a documented policy as to how equipment provided will be removed after contract completion and how any minor capital improvements performed by the contractor will be treated.