Description
The US Air Force is seeking sources for software support on Keesler Air Force Base in Mississippi. The support is for the Omnissa Horizon software used in the current Virtual Desktop Infrastructure (VDI) environment. The contractor will provide independent assessment, analysis, consultation, and support of the Omnissa Horizon software components. The VDI environment consists of a four-node Dell/EMC VxRail cluster and 60 Dell Optiplex 3000 thin clients. The contractor will provide remote assistance and telephone support, including 50 hours of Ad Hoc support, an initial independent technical assessment, and implementation of the Omnissa Blast Extreme protocol. The contractor will also provide technical support and remote assistance to resolve degradation of service and implement improvements to sustain the VDI's operational health and performance.
Some key points to consider include:
• The VDI environment utilizes Broadcom's vSphere Client, vCenter Server Appliance (VCSA), Omnissa's Horizon 8, Dynamic Environment Manager, Apps Volume Manager, and Microsoft's FSLogix software applications.
• The contractor will provide analysis, assessment, and consultation with limited down time or scheduled down time to minimize interruption of EOC activities.
• The contractor will achieve objectives such as providing Ad Hoc support, independent technical assessment, and implementation of the Omnissa Blast Extreme protocol.
• The contractor will provide follow-up technical assessment and optimization review to ensure the VDI meets the evolving operational needs and mission goals of the Keesler AFB Emergency Operations Center (EOC) and other key stakeholders as needed.