Description
The State of Illinois is seeking a vendor to provide call center services for the Help Stop Hate helpline. The helpline is administered by the Illinois Department on Human Rights (IDHR) and provides support to individuals affected by bias and hate. The contract will be for a period of 12 months with two 12-month renewal options. The vendor will be required to provide employment and job training to individuals with disabilities.
The key services to be provided under this contract include:
• Call center services for incoming and outgoing calls
• Incident response management
• Support and help line services for individuals affected by bias and hate
• Employment and job training for individuals with disabilities
The contract is valued at $652,427.00, and the vendor will be selected through the State Use Program.