Description
The Department of Veterans Affairs is seeking a qualified contractor to provide comprehensive preventive‑maintenance, corrective‑repair, parts logistics, software updates, and 24‑hour support for eight Stryker Operon D860 surgical tables located at the Oklahoma City VA Healthcare System. The contractor must staff OEM‑trained technicians, guarantee a minimum of 95 % equipment uptime, and manage rapid parts replacement and loaner equipment shipments. This sole‑source‑style solicitation emphasizes on‑site service, strict response‑time windows, and detailed reporting requirements.
• Provide OEM‑trained field service engineers to perform preventive‑maintenance (annual, semi‑annual, quarterly) and corrective repairs on eight Stryker Operon D860 tables.
• Guarantee ≥ 95 % equipment uptime, with on‑site response ≤ 48 hrs for non‑emergency calls and ≤ 24 hrs for mission‑critical calls; 24 × 7 emergency phone support required.
• Supply OEM‑approved parts, batteries, handpieces, and loaner equipment at no cost to the government, with overnight shipping of loaner handpieces within 48 hrs of repair notice.
• Deliver software updates at no charge, maintain detailed calibration/PM certification reports, and handle all FOB‑destination shipments with proper documentation.