Description
The Washington State Department of Social and Health Services is seeking a qualified UX design consultancy to create an intuitive, accessible, person‑centered digital experience for the WA Cares long‑term‑care benefit platform. The effort is split into a Phase 1 discovery and planning stage, followed by Phase 2 design and implementation‑support work defined by the approved Phase 1 plan. The contract is a three‑year, $1 M ceiling, with possible one‑year extensions, and obliges the contractor to meet stringent accessibility (WCAG 2.2 AA) and data‑security standards.
• Phase 1: Conduct discovery, stakeholder interviews, needs assessment, and deliver a strategic UX project plan and roadmap.
• Phase 2 (as defined later): Produce user‑journey maps, wireframes, usability and accessibility test reports, and AI‑enabled UX recommendations for the WA Cares platform.
• Must demonstrate ≥ 3 years UX consulting experience, at least two major UX projects in regulated health‑care or social‑services sectors, and provide a single blended hourly rate.
• Contractor must maintain required insurance, undergo background checks, and submit a MWBE inclusion plan (though MWBE points are not a scoring factor).