Description
The Los Angeles County Internal Services Department is seeking bids for an IT service and IT asset management subscription. The subscription should include helpdesk and internal ticketing, automation and AI, self-service and knowledge management, and asset management. The solution must be built on the Microsoft Power platform. The county has a preference for vendors with a Local Small Business Enterprise (LSBE) certificate, which will receive a 15% preference discount off the low bidder's price. The bid is awarded to the low bidder that meets the specifications requirements and bid's terms and conditions. Key features of the required solution include:
* Helpdesk and internal ticketing with email and phone support
* Automation and AI for repetitive tasks
* Self-service portal and knowledge base for employees
* Asset management with tracking of hardware and software assets
* Integrations with the county's current IT ecosystem, including M365, AD, and Intune