Description
The 25th Attack Wing (25 ATKW) at Shaw AFB, SC is seeking sources capable of providing continuous uninterrupted Tier II/III maintenance, operations, and programming support for its specialized Video Teleconferencing (VTC) systems. The selected contractor will be responsible for maintaining operational availability, performing preventative maintenance, troubleshooting, and repairing failed components, as well as providing custom software and programming support. The contractor must have demonstrable expertise in configuring, troubleshooting, and maintaining Crestron NVX AVoIP systems on isolated LANs, and must meet certain mandatory thresholds, including holding active Crestron Certified Programmer (CCP), Biamp Tesira, and Cisco Certified Field Technician (CCT) certifications.
Key points to consider:
• The contractor must provide all management, labor, tools, equipment, materials, programming capabilities, and specialized technical expertise necessary to perform the required tasks.
• The contractor must maintain operational availability in accordance with the Service Level Agreements (SLAs) for the designated systems.
• The contractor must ensure that no software updates or hardware replacements degrade the current operational capabilities.
• The contractor must provide weekly updates to the Contracting Officer's Representative (COR) via email until any issues are resolved.