Parking Management Services

The City of Pompano Beach is seeking a professional parking operations management firm to manage its parking system, including on-street parking, surface lots, and parking garages. The selected firm will be responsible for providing comprehensive parking management services, including parking operations, enforcement, technology support, customer service, reporting, and related administrative functions. The firm will also be responsible for managing the City's Pier Parking Garage and providing valet services. The contract term is expected to be five years, with the option for two one-year renewals. • Manage the City's Pier Parking Garage and all on-street parking, metered boat trailer parking, and surface lots • Provide staffing necessary to operate the parking system, including enforcement personnel, customer services staff, and cash handling and bookkeeping staff • Assign a senior-level manager to oversee all parking personnel and operations • Administer City parking permit programs and assist with the implementation of parking rate or policy changes • Provide consultation on enhancements or modifications to the parking program • Operate City parking garages in a prudent, professional manner, consistent with approved budgets and industry standards • Provide high-end professional valet services • Coordinate installation, maintenance, and repair of parking meters, pay stations, and change machines • Utilize City-approved or Contractor-provided citation and cash receipt systems • Process and maintain a database of all parking citations • Generate violation notices and coordinate court hearings and attend proceedings as required • Provide quarterly reports of outstanding citations over 90 days for referral to collections