DEAF/HARD-OF-HEARING LANGUAGE ACCESS SERVICES REQUEST FOR PROPOSALS (“RFP”)

The New York City Administration for Children’s Services (ACS) is seeking a professional language service provider to offer Deaf/Hard-of-Hearing Language Access Services. The provider must meet or exceed industry standards for language services and quality management. The services required include In-Person Sign Language, On-site Sign Language, Video Remote Sign Language, Communication Access Realtime Translation (CART) Services, Captioning, Sign Language Classes for ACS Staff, and Sign Language Certification Exams. The contract term will be from July 1, 2026, to June 30, 2029. • The provider must comply with Local Law 73 (2003), Local Law 30 (2017), the Americans with Disabilities Act (ADA) Title II, and Title VI of the Civil Rights Act of 1964. • The provider must ensure equal access to ACS services for limited-English proficient and deaf/hard-of-hearing families. • The provider must provide interpretation and translation services for all limited-English proficient and deaf/hard-of-hearing families. • The provider must ensure best practice for casework with limited-English proficiency and deaf/hard-of-hearing families.