Description
The Defense Health Agency is seeking information from qualified vendors able to provide comprehensive maintenance, annual revalidation, and technical support for the government‑owned Stryker Medical ProCare Instrument System. This Sources Sought notice is for market research only; no contract will be awarded based on responses. Vendors must demonstrate capability to operate a 24/7 hotline, conduct on‑site service calls, provide user training, perform repairs (with the vendor covering equipment and supply costs), and complete annual system validation in accordance with healthcare quality standards, while complying with security and safety requirements and possessing access to proprietary Stryker software and tools.
• 24/7 hotline and rapid on‑site maintenance for Stryker medical instruments
• Annual full system revalidation with documented compliance to health‑care quality standards
• Requirement for proprietary software/tools access and adherence to security/safety protocols
• Base period of 1 year with four optional one‑year extensions, total potential duration of 5 years
• Responses limited to a 2‑page capability statement; no price or formal proposal required