Description
The Department of Veterans Affairs is seeking a quote for Nurse Call System Support at the Joseph Maxwell Cleland Atlanta VA Medical Center (JMCAVAMC). The contract requires the contractor to provide remote managed services, including proactive system health monitoring, optimization, and preventive maintenance. The contractor will also be responsible for supporting Jeron integrations with third-party systems and providing after-hours or emergency incident response support. The contract has a base year and option years, and the scope of all base year services and subsequent option years is defined in the RFQ.
Some key points to consider include:
• The contractor will be required to comply with VA cybersecurity frameworks and controls.
• The contractor will need to demonstrate experience delivering remote enterprise managed services and organizational cybersecurity maturity practices.
• The contractor will be expected to provide weekly status reports and quarterly review reports.
• The contractor will need to ensure that their computers and networks used to access the VA network are compliant with VA requirements.
• The contract requires a high level of uptime, with a minimum of 99.9% required.