Network Operations and Support Center (NOSC)

The Indian Health Service (IHS) is seeking information from potential vendors to provide network operations and support center services. The services include network architecture, design, and operations, telecommunications services management, network security design and support, cloud and hybrid network integration, and network monitoring and automation. The vendor will be responsible for providing 24x7x365 support and ensuring high network availability and performance. The IHS is looking for vendors with experience in operating and managing large-scale, geographically distributed networks with high user populations. • Network architecture, design, and operations • Telecommunications services management • Network security design and support • Cloud and hybrid network integration • Network monitoring and automation • 24x7x365 support and high network availability and performance • Experience with Cisco SD-WAN, Palo Alto platforms, and Prisma Access (SASE) • Ability to integrate network security with SD-WAN and cloud environments • Experience with NIST SP 800-53 security controls for continuous Authority to Operate compliance