Description
The US FDA is seeking a service agreement for a Surface Plasmon Resonance (SPR) Biacore T200 instrument. The agreement should include preventive maintenance and unlimited corrective repair for a base year plus two possible one-year option years. The contractor should provide annual scheduled preventive maintenance, on-site corrective maintenance, and emergency repairs. The contractor should also provide priority technical support and access to the Original Equipment Manufacturer (OEM) online support center.
• The service agreement should include a comprehensive full-system diagnostic and the exchange of critical wear-and-tear components.
• The contractor should provide unlimited on-site corrective maintenance and emergency repairs.
• The contractor should provide priority technical support with a maximum eight-hour remote response window.
• The contractor should provide access to the OEM online support center for technical maintenance support and online training modules.