RFP # 25-060 California vs. Hate Resource Line and Network -Care Coordination Services

The Civil Rights Department (CRD) seeks a contractor to provide a non-emergency call center that provides non-emergency information, resource information, and a reporting line for individuals and communities targeted for hate. The contractor will operate care coordination services for the California vs. Hate Resource Line and Network, which must be trauma-informed and language-accessible for people who speak languages other than English. The contractor must have experience with managing care coordination services serving diverse communities and have access to extensive resource networks in counties across the state of California. Key objectives include identifying next-step options for individuals and communities targeted for hate, connecting them with culturally competent resources and community support, and improving data collection on hate incidents and crimes. • The contractor will provide a detailed Project Plan for CA vs. Hate - Care Coordination Services. • The contractor will expand and utilize a robust and culturally competent resource and referral network. • The contractor will provide timely trauma-informed, culturally competent, and language-accessible case management services. • The contractor will manage all services provided by its employees and those of any subcontractors.