Comprehensive Management Study for The City of Denton’s Water, Wastewater, Solid Waste, Drainage, and Electric Utilities

The City of Denton is seeking a qualified vendor to conduct a comprehensive management study of its Water, Wastewater, Solid Waste, Drainage, and Electric utilities. The study will evaluate operational efficiency, management practices, regulatory compliance, financial performance, customer service, and overall effectiveness across all City utility services. The selected vendor will be required to provide a comprehensive report with recommendations for improving operational efficiency, financial performance, regulatory compliance, and customer satisfaction. Key aspects of the project include: • Assessing current management and operational practices • Identifying strengths, weaknesses, opportunities, and threats (SWOT analysis) • Evaluating current practices and policies to ensure alignment with industry best practices • Providing recommendations for improving operational efficiency and effectiveness • Ensuring compliance with all relevant regulatory requirements • Enhancing financial performance and long-term sustainability of the utilities • Improving customer service and satisfaction • Delivering a comprehensive presentation of findings and recommendations to the City of Denton Public Utilities Board