Description
The State of Alabama is seeking a vendor to provide annual support and maintenance for the Application Xtender software that powers its LB‑Doc and workflow system. This is a quick‑quote solicitation covering the fiscal year FY27 (October 1 2026 – September 30 2027). The work involves ensuring the software remains operational, applying patches, handling user inquiries, and delivering remote technical assistance as needed throughout the contract period.
• Provide full‑time or as‑needed software support for Application Xtender.
• Perform updates, patches, and configuration changes to keep the system functional.
• Respond to end‑user tickets, troubleshoot issues, and document resolutions.
• Supply periodic status reports and maintain compliance with state procurement policies.