Financial Aid Verification

Delgado Community College is seeking a qualified company to perform financial aid verification services, including an intrusive communication plan, web-based student and parent portal, SFTP banner integration, and a dedicated call center. The contract will be for a period of 12 months, with the option to renew for up to two additional 12-month terms. The vendor must have at least 5 years of experience in financial aid verification services and must be licensed in accordance with the work performed. The vendor must also provide a project timeline and must be able to provide a quality control process. Some key features of the required services include: * Verification processing in cooperation with the college for all verification students * A web-based secure on-demand student/parent portal * A call center to assist students with verification questions * A communication plan that includes welcome emails, account reminder emails, and completion emails * Integration with the college's IT department to retrieve daily files and update data in the college's database.