Description
The U.S. Coast Guard, Surface Forces Logistics Center (SFLC), is seeking a vendor to provide maintenance services for four Kardex Remstar Shuttle systems. The contract will include software services, mechanical services, and service calls/repairs. The vendor must be an authorized factory sales and service dealer for Kardex Remstar equipment and possess the company-sponsored certification. The contract will be for a period of one year, with an option for renewal. The key services to be provided include:
• Software help desk web-based technical assistance
• 24/7 unlimited software telephone support coverage for system down and critical issues
• Bi-annual maintenance on the Kardex XP500 Shuttle systems
• Onsite support for service calls
• 24/7 help desk support on hardware
The vendor must provide a quote for any services not covered under this service contract before proceeding.
Attached files
Contact
Gabriel Jasbon