Description
The U.S. Food and Drug Administration (FDA) is seeking information from potential vendors for a one-year preventive maintenance and unlimited repair agreement for a Thermo Fisher Tundra Transmission Electron Microscope and associated software programs. The contract will include one scheduled on-site planned preventive maintenance visit per year, unlimited on-site corrective maintenance/repairs, and certified Original Equipment Manufacturer (OEM) parts for all repairs and maintenance. The service plan will also include access to OEM technical developments, unlimited OEM system software, firmware, and hardware support and updates.
Some key requirements for the contract include:
• The contractor shall provide one scheduled on-site planned preventive maintenance visit per year.
• The contractor shall provide unlimited on-site corrective maintenance/repairs with a target of 2 business days of call for service.
• The contractor shall provide certified OEM parts for all repairs and maintenance.
• All maintenance and repair activities shall be performed by service technicians/engineers who are formally trained and certified by the original manufacturer.
• The service plan shall include access to OEM technical developments and unlimited OEM system software, firmware, and hardware support and updates.
Interested vendors should submit capability statements that demonstrate their ability to meet the technical requirements and provide the necessary services.