Description
The City of Austin's Austin Energy is seeking information on a holistic solution for joint use management of Pole Attachment Services (PAS) and its requirements. The current mode of operation in PAS relies heavily on manual processes, and the city is looking to transition to a cohesive, automated system that provides real-time data visibility, efficient work management, and system integration. The solution should manage the end-to-end activities of application requests, from initial submission to post-approval activities, and should seamlessly integrate with existing technologies. The city is looking for a solution that can improve efficiency and accuracy, automate repetitive tasks, and provide real-time reporting.
Some key features of the desired solution include:
• A centralized, web-based platform for customers to submit requests
• Automated data validation and verification
• Assignment of validated requests to designers or inspectors
• Real-time work queues and mapping data
• Secure file uploads and document management
• Automated workflows for review, approval, and revision
• Integration with GIS, EAM, engineering, and accounting systems
• Time tracking, billing, and invoicing
• Real-time status updates and automated notifications
• Audit trails and historical records
• Dashboards and reporting on workflows