Professional IT Network Support Services

The City of Pontiac is seeking a qualified vendor to provide professional IT support services, including system administration, network management, help desk services, hardware and software support, cybersecurity monitoring, and overall technology consultation. The selected vendor will work closely with City staff to ensure the continuity, security, and efficiency of the City's information technology systems. The scope of work includes managed IT services, service delivery, issue resolution and ticketing, system and equipment limitations, and deliverables. The vendor must possess specific industry or manufacturer certifications, including CompTIA Server+, Network+ and Security+, Microsoft certifications, VMware certification, and Cisco CCENT, CCNA, and FortiGate NSE 4+ certification. • The City of Pontiac relies on robust and reliable information technology systems to support its daily operations, deliver essential public services, and ensure efficient communication across departments. • The City requires professional IT support services to maintain, secure, and optimize its network infrastructure, hardware, software applications, and user support functions. • Ensuring data integrity, cybersecurity compliance, and system reliability is critical to supporting municipal operations, enhancing service delivery to residents, and enabling long-term growth. • The contract term will be for one year, October 22nd, 2025 - October 21st, 2026, with the option to renew for an additional year depending on the needs of the City. • The vendor must comply with all applicable federal, state, and local laws, including licensing, civil rights laws, and nondiscrimination provisions.