Computer Aided Dispatch (CAD) System

The City of Baltimore is seeking a vendor to provide a Computer Aided Dispatch (CAD) system, a critical software platform for emergency services to receive, manage, and dispatch calls. The solicitation is open, with a submission deadline of October 21 2026. The contract will likely involve software licensing, customization, integration with existing public safety infrastructure, training, and ongoing support. Vendors must demonstrate capability in CAD software development, experience with municipal emergency services, and compliance with local procurement rules. • Scope: supply, install, configure, and support a full‑featured CAD system. • Required deliverables: software platform, data migration, user training, technical documentation, and 12‑month maintenance. • Evaluation criteria: technical solution, past performance on similar public‑sector projects, cost, and compliance with security standards. • No small‑business set‑aside; open to all qualified firms.