Description
The Maryland Health Benefit Exchange (MHBE) is seeking a Project Manager to serve as the Senior Product Manager on the Medicaid eligibility outcomes pilot team. The team's goals include reducing procedural terminations, increasing ex parte renewal rates, reducing administrative burden on eligibility workers, and improving overall service delivery for Marylanders who depend on Medicaid coverage. The Project Manager will work directly with policymakers, eligibility staff, IT professionals, program administrators, and beneficiaries to ensure that technology decisions, system improvements, and policy implementations align with user needs and operational realities. The ideal candidate will have at least seven years of experience as a Product Manager, with at least three years delivering outcomes in complex, regulated, or large-scale environments. Key responsibilities include defining and stewarding the product vision, establishing and tracking Key Performance Indicators (KPIs), driving prioritization decisions, and facilitating stakeholder engagement.
• Minimum of seven years of experience as a Product Manager
• At least three years delivering outcomes in complex, regulated, or large-scale environments
• Demonstrated experience launching a new digital feature or product end-to-end
• Strong written and verbal communication skills
• Ability to work collaboratively with engineering, design, business analyst, policy, and program teams
• Familiarity with federal and state policy, compliance, and procurement constraints relevant to public benefits administration