Description
The NATO Communications and Information Agency (NCIA) is conducting market research to identify qualified vendors and gather input on potential solutions to support the upcoming acquisition of ISO/IEC 20000-1:2018 certification audit services for the Enterprise Service Operations Centre (ESOC). The agency is seeking information from the market regarding the provision of an independent third-party certification audit, including Stage 1 and Stage 2 audits, in accordance with ISO/IEC 20000-1:2018.
• The certification scope is limited to the ESOC service, including incident management, request fulfillment, monitoring and event management, and access management processes.
• The Service Management System (SMS) has been implemented and internally audited by a third party with a conclusion of only 21 minor non-conformities found.
• The agency is looking for information on the typical pricing model, estimated cost drivers, and current availability for Stage 1 and Stage 2 audits.
• The agency is also seeking feedback on the typical RFP requirements that could discourage organizations from bidding.
Attached files
Contact
Esteban Diaz(Senior Contracting Assistant)