MO Human Srvcs Eligibility & Enrollment Contact Center (SFS Amend to C314028001)

The Missouri Department of Social Services is seeking to extend the contract for the Human Services Eligibility & Enrollment Contact Center. The contract is currently held by Infocrossing, LLC, and the department is seeking to extend it for an additional year due to the need for uninterrupted services. The contract requires the provider to continue providing Project Assessment Quotation (PAQ) services to current and future Medicaid-eligible clients. The key aspects of the contract include: • The contract period is from January 1, 2026, to December 31, 2026 • There are no renewal options • The contract is for the provision of PAQ services to Medicaid-eligible clients • Infocrossing, LLC is the only feasible source for the contract due to their expertise in providing the current contact center services