Description
The US FDA, Center for Biologics Evaluation and Research (CBER) is seeking a one-year service agreement for a Thermo Fisher Tundra Transmission Electron Microscope and associated software programs. The contract will include preventive maintenance and unlimited repair services. The successful offeror will be required to provide a written approach to satisfy all of the requirements, including technical information and past performance.
Key aspects of the job include:
* Providing one scheduled on-site planned preventive maintenance visit per year
* Providing unlimited on-site corrective maintenance/repairs
* Performing all maintenance and repair activities by service technicians/engineers who are formally trained and certified by the original manufacturer
* Providing certified Original Equipment Manufacturer (OEM) parts for all repairs and maintenance
* Providing a 24-hour response time after the initial call for a service response to equipment failure
* Providing preliminary plans of action for repairs within 48 hours of initial contact
* Providing unlimited technical support Monday through Friday, excluding Federal Holidays, 8:00AM - 5:00PM Eastern Time
* Enabling the FDA Technical Point of Contact (TPOC) and system operator personnel to have access to the manufacturer's call center for technical assistance