Managed Print Services and Related Equipment

The City of Tucson is seeking a qualified vendor to provide a comprehensive Managed Print Services (MPS) solution, supporting the City’s enterprise printing environment across multiple departments and facilities. The solution will include device fleet management, secure print management software, maintenance and supplies management, secure scanning capabilities, and reporting and analytics. The selected vendor will help the City maintain the cost efficiencies achieved under the current program while supporting modern capabilities including secure printing, Microsoft 365 integration, fleet optimization, and enhanced reporting. Key responsibilities include: * Providing a comprehensive MPS solution * Managing the City's print environment * Providing secure print management software * Maintaining and supporting devices * Providing scanning and fax capabilities * Providing reporting and analytics * Supporting Microsoft 365 integration * Providing fleet optimization and device placement recommendations * Conducting periodic fleet optimization reviews * Providing support services, including troubleshooting and maintenance. Some of the key requirements for the proposal include: * Experience managing enterprise-scale government print environments * Proactive fleet optimization recommendations * Secure print release and authentication * Follow-me printing * Badge-based authentication * Print job tracking and accounting * Policy-based print controls * Configurable print policy defaults * Support for high-volume batch printing * Support for printing from multiple operating systems * Fax-to-email and email-to-fax capabilities * Scanning and document workflow capabilities * Secure scanning and document routing * Integration with Microsoft 365 services * Support for secure document delivery workflows * Environmentally responsible practices, including recycling and sustainability.