Take Charge Texas Support Services

The Department of State Health Services (DSHS) is seeking a qualified vendor to provide support services and maintenance for the DSHS Take Charge Texas (TCT) application. The TCT is an online system for clients, DSHS staff, providers, and pharmacists across Texas. The system allows clients and staff to reduce paperwork and clerical tasks, and enables clients to complete one application and upload supporting documents for several programs. The contractor will be responsible for maintaining and supporting the TCT system, including client portal, agency portal, application workflow, eligibility, contracts, pharmacy portal, reporting, interfaces, and ongoing maintenance and security updates. The contractor must also provide resources sufficient to meet all levels of support and utilize a collaborative, innovative, cooperative, flexible, and process/customer-oriented approach to meet requirements. Key aspects of the project include: • Client portal maintenance and support • Agency portal maintenance and support • Application workflow maintenance and support • Eligibility maintenance and support • Contracts maintenance and support • Pharmacy portal maintenance and support • Reporting maintenance and support • Interfaces maintenance and support • Ongoing maintenance and security updates The initial term of the contract will be three years, with the option for two one-year extensions. The contractor must respond to information requests and address incidents, and ensure the TCT system is monitored and maintained on a regular basis to prevent breakdowns and costly repairs.