26031R0120/UPS & Batteries Service

The State of Alabama is seeking a supplier to provide UPS and batteries service. The service includes 24/7 emergency service, parts, and labor, as well as a web-based customer portal and dedicated customer account managers. The supplier will be required to provide service reports and perform thermal scans of all equipment. The contract will be governed by the laws of the State of Alabama. Key features of the service include: • 24/7 emergency service • 4-hour on-site emergency response • Web-based customer portal • Dedicated customer account managers • 100% service completion guarantee • Parts supply through the supplier's warehouse management solution • Inventory depots throughout the country The supplier must be registered in Alabama Buys and must submit responses electronically through the Supplier Portal.