Description
The State of Tennessee is seeking a contractor to provide comprehensive Child Support Enforcement (IV‑D) services for the 7th Judicial District (Anderson County). The contractor must operate a full‑service child‑support office handling at least 3,500 open cases, provide a full‑time Tennessee‑licensed attorney for all Title IV‑D hearings, staff a minimum of seven on‑site full‑time employees, maintain a live call‑center meeting strict performance standards, and manage all case data within the Tennessee Child Support Enforcement System (TCSES). Additional requirements include a disaster‑recovery/business‑continuity plan, regular performance reporting, compliance with federal tax‑information safeguards, and extensive insurance coverage. The contract spans six years (Nov 1 2026 – Apr 30 2032) with monthly payments and a potential milestone payment at contract end.
• Operate a full‑service child‑support enforcement program (≥ 3,500 IV‑D cases).
• Provide on‑site staffing (≥ 7 FTEs) and a full‑time attorney for all hearings.
• Meet rigorous performance metrics (paternity establishment ≥ 95 %, collection rates ≥ 66.5 %).
• Deliver monthly reporting, disaster‑recovery testing, and adhere to IRS Publication 1075 safeguards.