KEC Optical Shop Software RFP

The University of Michigan is seeking a cloud‑based, SaaS optical‑shop software solution to replace its existing Officemate system in the Opthy Optical Shop serving the WK Kellogg Eye Center in Ann Arbor and Brighton. The contract will be for a three‑year base term with up to two one‑year extensions, and the vendor must meet extensive cybersecurity, HIPAA, and accessibility requirements. • Provide a subscription‑based optical‑shop platform (appointments, patient records, billing, inventory, etc.) hosted in the cloud. • Deliver implementation, data migration from Officemate, training, and ongoing support for the University’s eye‑care facilities. • Comply with University‑mandated Business Associate Agreement, Data Security Agreement, SOC 2/ISO 27001 (or comparable) certifications, and WCAG 2.1 AA accessibility standards. • Submit a detailed cost proposal (hours, rates, travel, milestone payments) with price fixed for at least three years; payment terms Net 45 or Net 0 via virtual‑card program.