Description
The State of North Dakota’s Workforce Safety & Insurance (WSI) agency is seeking to renew its longstanding training partnership with Bonfire Training to deliver on‑site customer‑service workshops and follow‑up virtual coaching. The effort includes observation, two‑day essentials workshops for ~55 staff, a half‑day “Above the Line” session for ~25 staff, a leadership day for ~10 managers, and four one‑hour virtual coaching calls. All on‑site activities are slated for the week of September 14 2026, with travel and material costs covered in a total contract value of $28,730.
• On‑site observation, 2‑day Customer Service Essentials, half‑day “Above the Line,” and 1‑day Leadership workshops.
• Four post‑training virtual coaching sessions for the Customer Service Manager.
• Total budget $28,730; includes trainer travel, materials, and fees.
• Sole‑source intent but allows alternative proposals; bids due June 15 2026.