Description
The State of Tennessee is seeking information from qualified vendors regarding an AI-powered virtual avatar assistant to enhance user navigation and interaction within the Digital Business Gateway Portal. The goal is to create a citizen-centric, multilingual platform that serves as a single-entry point for individuals and entrepreneurs registering a new business in Tennessee. The platform should integrate across all relevant Tennessee state agency systems to automate, simplify, and personalize the business registration journey.
Key features and functionalities include:
• Multilingual voice and text-based avatar accessible via desktop and mobile
• Natural Language Processing (NLP) for conversational interactions
• Levels of customization available for the Avatar’s appearance, voice, and personality
• Dynamic interface personalization based on user profile
• Accessibility compliance (ADA, WCAG 2.1 AA)
• Data encryption in transit and at rest
• Role-based access control (RBAC)
• Multi-factor authentication (MFA)
The State is looking for vendors to provide information on their capabilities, implementation approaches, and estimated costs to inform a potential future procurement.