Description
The U.S. Army Medical Command is seeking a contractor to provide full-service maintenance support and troubleshooting for four nucleic acid analyzers at the William Beaumont Army Medical Center in Fort Bliss, Texas. The contractor will be responsible for providing all labor, supplies, tools, materials, transportation, parts, and phone technical support to perform repairs of the nucleic acid analyzers. The contractor shall respond telephonically within four hours during normal duty hours and within six hours after normal duty hours or weekends/holidays. The contractor shall provide repair service support and unit fully operational within three days of telephonic notification of a malfunction. Some key tasks include:
• Ensure timely and effective repair services to minimize equipment downtime
• Ensure the equipment is restored to full operational condition to support laboratory operations
• Ensure prompt communication and response to service requests to support uninterrupted operations
• Ensure effective communication and documentation to support equipment maintenance and minimize downtime
• Ensure accurate and timely submission of monthly invoices to the Wide Area Workflow (WAWF) system in compliance with contract requirements.