FY25 - DCAS - District Direct Contact Center (Request for Information Only)

The District of Columbia is seeking information for a contact center service. The service should provide support for the District Direct Contact Center. The commodities required for this service are Call Center Services, categorized under 9152000. • The contact center should be able to handle a high volume of calls and provide excellent customer service. • The service should be able to provide support for various district agencies. • The commodities required for this service are Call Center Services.