Mailbox Only - Request for Proposals for Transit Passenger Satisfaction Survey

The City of Fresno’s Transportation Department (FAX) seeks a qualified consulting firm to design, administer, and report on a comprehensive transit passenger‑satisfaction survey, incorporating mandated street‑harassment items and multilingual capabilities. The consultant will develop methodology, create survey tools, conduct field data collection on fixed‑route and Handy Ride services, analyze results against prior years, and deliver actionable recommendations to improve rider experience, safety, and ridership. • Develop a statistically sound survey methodology (sample size, demographics, peak/off‑peak timing) and obtain city approval. • Design multilingual survey instruments (English, Spanish, Hmong, Punjabi) and ensure accessibility for riders with disabilities. • Execute data collection in September‑October 2026, then perform advanced statistical analysis and produce a final report with findings, graphics, and prioritized recommendations by 31 December 2026. • Provide all deliverables (methodology document, survey tools, raw data, and final reports) in editable and accessible formats. • Comply with Federal Transit Administration grant requirements, insurance, and all city‑mandated certifications and disclosures.