Transit Account and Passenger System (TAPS)

The City of Tucson is conducting market research to gather industry input on a future Transit Account and Passenger System (TAPS) for its Sun Tran, Sun Link Streetcar, and Sun Shuttle services. The agency seeks information on capabilities, delivery models, technical architectures, cybersecurity, privacy, credential technologies, integration points, and cost drivers. Respondents are asked to share experience, recommend procurement structures (prime contractor vs. multiple vendors), suggest phased implementation approaches, and provide rough order‑of‑magnitude cost estimates. The RFI explicitly states that no binding proposals, pricing, or contracts are being requested at this stage; responses are voluntary and will inform future planning, budgeting, and acquisition strategy. • Goal: Identify vendors, systems integrators, consultants, and fare‑technology providers capable of designing, implementing, hosting, operating, and supporting a cloud‑based rider‑account platform. • Scope: Rider registration, identity/eligibility, account management, mobile and physical credentials, utilization tracking, reporting/analytics, and future fare‑collection readiness. • Desired outcomes: Scalable, privacy‑preserving, multi‑modal support, open interfaces, and a phased rollout that delivers near‑term operational value. • Key questions: Preferred delivery model (single prime vs. platform + integrator), maturity of commercial off‑the‑shelf solutions, credential technology choices, data residency, cybersecurity standards, and realistic implementation timeline. • Expected deliverables from respondents: Capability summaries, recommended solution models, implementation schedules, high‑level architecture, ROM cost ranges, and contracting recommendations.