RFP # 26-07 Support Services for Information Technology, SCADA, and Industrial Control Systems

The Rivanna Water & Sewer Authority (and its Solid Waste Authority) is seeking qualified firms to provide ongoing support services for Supervisory Control and Data Acquisition (SCADA), Industrial Control Systems (ICS), and general Information Technology (IT) across its water, wastewater, and solid‑waste operations. The authority maintains a small internal staff and wishes to augment it with external expertise for routine support, specialized projects, cybersecurity, and emergency response, establishing a panel of vendors that can be called on as needed. • Provide 24/7/365 help‑desk and field support for SCADA/ICS hardware and software. • Deliver IT infrastructure services, including network, server, and desktop support. • Assist with capital‑project integration, cybersecurity assessments, and emergency incident response. • Offer specialized expertise for system upgrades, troubleshooting, and regulatory compliance. • Operate on an as‑needed, indefinite‑duration basis under a panel contract.