Description
The Department of the Air Force, Air Force Reserve Command (AFRC), intends to award a competitive commercial services contract for non-personal, administrative, and aeromedical case management support for the Headquarters Air Force Reserve Command (HQ AFRC) Office of the Command Surgeon. The contractor must provide a comprehensive, turnkey, non-personal services solution, including all management, personnel, operational oversight, and other resources necessary to execute high-volume medical case processing, accurate data entry into DoD/Air Force medical systems of record, program administration, and unit-level customer support for approximately 70,000 Air Force Reserve personnel. The contractor must manage all workflows to consistently meet the performance thresholds established in the Services Summary of the attached PWS, including all workload fluctuations up to the 15% surge threshold.
• The contract will be for a base period of 12 months, with four option periods of 12 months each.
• The contractor must provide all management, personnel, and operational oversight necessary to execute non-personal, administrative, and aeromedical case management support services.
• The contractor must have experience with DoD/Air Force medical information systems, such as AIMWTS, ECT, and PEPP.
• The contractor must provide a staffing matrix, including proposed labor categories, number of FTEs, and surge staffing methodology.
• The contractor must provide a phase-in plan, demonstrating the ability to achieve full operational capability within the required transition period.