Description
The California Department of Technology seeks a vendor to replace its legacy CalTABS billing system with a modern, cloud‑based Software‑as‑a‑Service (SaaS) solution and provide comprehensive implementation and ongoing operational support. The awardee will be responsible for end‑to‑end services including requirements analysis, detailed design, configuration of a SaaS platform, data ingestion from 30+ sources, system integrations, extensive testing, user training, a three‑month pilot, Go‑Live execution, post‑go‑live stabilization, and a three‑year base term of maintenance and operations with two optional one‑year extensions. The contract is evaluated on non‑cost technical criteria and cost‑based pricing, with additional points for small‑business or DVBE participation.
• Deliver a full SaaS billing platform that integrates with FI$Cal PeopleSoft and ingests >30 data feeds.
• Provide project management, analysis, design, configuration, testing, training, pilot, Go‑Live, and 90‑day stabilization services.
• Supply ongoing Managed Services (incident, capacity, performance, security) for a three‑year base period, with optional extensions.
• Meet stringent Service Level Agreements (≥ 99.5 % availability, 4‑hour RTO, ≤ 15‑minute RPO, defined incident‑resolution times).
• Submit detailed technical and cost proposals by September 10, 2026, adhering to numerous mandatory deliverables and documentation requirements.