Juvenile Offender Telephone and Video Call System (JOTVCS)

The Texas Juvenile Justice Department (TJJD) is seeking one or more offers to provide Youth telephone services and video call services for use in TJJD’s facilities and halfway houses. The Juvenile Offender Telephone and Video Call System (JOTVCS) shall provide prepaid telephone service and video call service to eligible Youth committed to designated TJJD facilities. The system must be compatible with all designated facilities and provide features such as biometric identification, PIN entry, and call monitoring. The contract term is tentatively from May 10, 2026, through May 9, 2028, with three one-year renewal options. • The system must be an IP-based phone system with the same features and functionality at all designated TJJD locations. • The system must allow TJJD staff to conduct system administration functions through a web-based interface. • The system must be configured to ensure a ratio of at least two telephone devices per pod on a facility. • The system must be capable of providing services to the deaf and hearing-impaired community. • The system must be capable of expansion and upgrade.