Description
The State of California Department of Motor Vehicles (DMV) seeks a qualified vendor to provide preventive and remedial maintenance services for three IBML ImageTrac scanners located at the DMV’s Sacramento headquarters. The contractor must perform monthly preventive maintenance, respond to unscheduled remedial calls within two to three hours, replace parts on the same‑ or next‑business day, and submit detailed monthly service reports and a final 24‑month trend analysis. All on‑site personnel must be factory‑certified IBML field engineers, pass background checks, and comply with DMV security, privacy, and civil‑rights policies. The contract is a one‑year base term with two optional six‑month extensions, and the award will be made to the lowest‑cost responsive bidder.
• Scope: Monthly preventive maintenance + emergency remedial support for three IBML scanners (serial # 78371, 70840, 92415).
• Performance Requirements: Critical response ≤ 2 hrs, non‑critical ≤ 3 hrs; ≥ 98 % scanner uptime; same‑day parts replacement.
• Obligations: Monthly service‑call reports, final trend analysis, background‑check compliance, adherence to security and data‑handling standards, and insurance/certification documentation.